Information Technology

Information Technology

For any assistance, be it with computers or classroom technology, our responsive support team is prepared to lend a helping hand.

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Tech Guides

Students, faculty and staff have access to many digital tools and services. How-tos and tutorials for most of which can be found on our tutorial page.

Cybersecurity student at work on computer.

Information Security

OIT and Mercy’s Office of Human Resources (HR) are taking all possible measures to thwart any possible threats and to protect the Mercy Community. 

Woman speaking on phone at desk

Help & Support

We are available 24/7 by phone and email, excluding school closures and holidays. If you experience a computer system, software, network or phone problem please call us at 914-674-7526 or email us at helpdesk@mercy.edu. 

Fast Answers

Enrollment for self-service password management is a one-time process. It takes only a few minutes.

Enroll or Update your profile (Sign in using your existing username/password)

Reset your forgotten password 

Change your existing password (Sign in using your existing username/password)

For any issues, please contact the HELPDESK at 914-674-7526. Note: If you have recently changed your password, it may take up to 15 minutes to become effective.  

Microsoft 365 Office is our cloud-powered productivity platform

Your Mercy University Outlook Email Account is included with your subscription to Microsoft 365, it also provides:

  • The latest productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more.
  • The ability to install on PCs, Macs, tablets, and phones.
  • 1 TB of OneDrive cloud storage.
  • Feature updates and upgrades not available anywhere else.

Office 365

  • Outlook Email – Your Mercy University emails can be accessed by going to https://www.microsoft365.com/ and selecting Outlook from the app launcher in the top left corner.

More Information

We have updated Blackboard Learn to incorporate the new Ultra Base Navigation. This new navigation has a sleek, modern look and feel and will save you time with simpler workflows and easier access to important information.
 
Ultra Base Navigation
Is a modern, intuitive navigation menu that lives outside of courses. It includes links to new pages such as the Activity Stream, Calendar, Messages, etc. that provide quick access to the most critical information consolidated from all your courses.
 
Where can I find more information?
If you’re interested in learning more, see the video and resources below:

Faculty/Staff Support - Click Here
Student Support - Click Here
Blackboard - Click Here
 

Multi-Factor Authentication (MFA) with Microsoft Office 365 provides an extra layer of security to protect your accounts and data from unauthorized access. It requires you to complete an extra step to verify your identity before logging in to Office 365. Typically, this means providing a one-time code generated upon the Office 365 sign-in, into the Microsoft Authenticator App as a required second step of verification.
 
For data privacy and security, and to access our online services, Mercy University students, staff, and faculty members, are all required to use Multi-Factor Authentication (MFA or 2FA).
 
Maintaining the highest level of security of the personal, private, and confidential information of Mercy University community members is of the utmost importance to the Office of IT.
 
If you have any questions, please contact the Help Desk at helpdesk@mercy.edu or 914-674-7526.
 
More Information

The Mercy University IT Services department is available to all faculty, staff and students who are using University resources and require technical support.
 
We support various software and systems including:

  • Mercy Connect
  • Blackboard
  • Banner
  • Desktop and Laptop Computers, Printers
  • Telephones
  • Properly Licensed Hardware and Software and more....

More Information